Last updated: October 10, 2025
Welcome to the Refund Policy of IslandSteadHub. We are a pizzeria dedicated to serving authentic flavors with care. This policy explains when you can request a refund, how to initiate it, and what to expect after your request is submitted. By placing an order through islandsteadhub.xyz you agree to the terms described below.
Refund eligibility
Orders placed for pizzas, sides, and beverages are eligible for a refund under the following conditions:
- The item was significantly not as described or was delivered for delivery later than the expected time window agreed at checkout, provided the delay affected your satisfaction.
- The item arrived damaged or incorrect, and you reported it within 24 hours of delivery with supporting photos where possible.
- You experienced a quality issue with the food that cannot be resolved by a replacement or credit.
- You cancel an order before it has begun preparation or before the delivery driver is assigned, depending on the stage of fulfillment.
Non-refundable scenarios
Refunds will not be issued for the following:
- Partially consumed items unless the issue is related to safety or quality as described above.
- Promotional or discounted items when used in combination with other offers, unless the entire order is canceled.
- Delivery delays caused by traffic, weather, or other external factors beyond our control after the order has left the restaurant.
- Requests made after 7 days from the date of delivery.
How to request a refund
To initiate a refund, please contact our support team at +44 20 7946 0555 with the following information:
- Order number and date
- Items you are requesting to refund and the reason
- Photographs of the delivered items if applicable
- Your delivery address and contact details
Alternatively, you may submit a refund request via our site at islandsteadhub.xyz by choosing the Orders section and selecting the relevant order.
Processing and resolution
Upon receipt of your refund request, our team will review the information and may request additional details. We aim to respond within 3–5 business days. If approved, refunds will be issued in the original payment method or as store credit at our discretion, depending on the situation. The time to reflect in your account varies by payment provider but typically occurs within 5–10 business days after approval. If you chose store credit, it will be issued as a credit to your IslandSteadHub account and can be used on future orders placed through islandsteadhub.xyz.
Store credit and replacements
For eligible items, we may offer a replacement or a store credit equivalent to the price paid. If you prefer a replacement, we will arrange a new item to be prepared and delivered at no additional cost, subject to availability. If a delivery is not feasible, we may issue a store credit equal to the item price.
Taxes and shipping charges
Refunds will include the item price and, where applicable, any taxes that were charged. Shipping fees are creditable only if the entire order is canceled or if the issue is due to our error. In such cases, the original shipping charges may be refunded at our discretion.
Contact and data
For any questions about this policy, or if you need assistance with a refund, please reach out to our team at +44 20 7946 0555 or visit islandsteadhub.xyz. Our physical location is at 43 Bedford Street, London, WC2E 9HA, United Kingdom.
Important notes for a pleasant experience
We understand that expectations are important when you order from a pizzeria. We strive to communicate clearly about delivery times, ingredients, and possible substitutions. For beverages, we offer a range of non-alcoholic options such as juice or soda to complement your meal. If a substitute is needed due to availability, we will inform you promptly and offer a suitable alternative.
Thank you for choosing IslandSteadHub for your dining experience. We appreciate your feedback and will use it to improve our service and food quality.